Site Policies

Legal Identity
Powerhouse Sport is a registered trademark of Onex Ltd

• We are Onex Ltd t/a Powerhouse Clothing Company. Our registered office is The Barns, 18 Aughnatrisk Road, Hillsborough, Northern Ireland BT26 6JJ.
• Our company number is NI 50900.
• Our registered VAT number is GB 575 6756 87

Prices

• Prices are correct at time of publishing and include VAT at 17.5% where applicable

Products

• While every effort has been made to portray items accurately, slight variations may occur.
• Reproduction of colours is as accurate as photographic and publishing processes will allow. There will be variations in colours dependant on the calibration and settings of individual screens.

Availability

• All items are subject to availability. We will inform you as soon as possible if any item you have ordered is not available.

Cancellation

• You are entitled to cancel your contract if you wish, providing you act within 7 working days of receipt of the goods.
• Please email if you wish to cancel an order which has not been despatched yet.
• If your order has already been despatched please follow our returns information.

Returns

• We hope you will be as pleased as we are with our products; however we understand that from time to time you may want to return or exchange an item.
• A returns form is sent out with each delivery which enables you to send your unwanted goods back to us.
• Regrettably we cannot refund any item until we receive it. To do this, please take the item to the Post Office and they will provide you with a receipt, which you should keep safely until the refund or exchange is completed.
• Please return the unwanted items, unworn and in their original condition and packaging with all labels intact, within 14 days of purchase. We will exchange the item or provide you with a refund.
• For all garments purchased at shows or regattas, please note that exchanges or refunds will require a receipt.
• All other orders will require a completed returns form, found on the reverse of the invoice.
• Please allow up to 14 days for your exchange item to be delivered to you.
• Sorry we are unable to refund P+P or returns postage as they are both direct costs.

Privacy policy

• The information which we gather from you when you place an order on our website is used only to improve the service that we can offer you.
• When you register with us we ask for information such as your name, email address, contact details, and if you place an order, your credit card details. We keep a record of this information. This is necessary for us to recognise you as a registered customer and to fulfil the orders which you place with us. It helps us to process your order more quickly and to make your shopping experience in the future as quick as possible.
• We keep a record of your purchases with us, this means we can send you the most relevant offers that we think may be of interest to you
• We keep a record of any email correspondence you send us. This helps us to keep track of any problems or concerns you've had with our products

Cookies

• The online shopping function of the site uses cookies to speed up the ordering process. These are small text files, which are sent to your computer and enable our website to recognise you. They are not computer programmes and are incapable of reading any material on your hard drive or disseminate viruses. They only contain information such information as you have provided to us on the website. Without cookies it would be very difficult for a website to allow a visitor to fill up a shopping basket or to remember the user's preferences or registration details for a future visit.

Personal information
All the information we collect via our website or through correspondence with you is use only to operate and improve the service we offer you. We use it for:

• Dealing with orders and accounts for the supply of our goods
• Planning and managing our business activities, including analysing customers' shopping habits and preferences
• Research
• Providing you with information about the products we offer

We will NEVER pass on your email address or other personal details to another company or to a 3rd party for marketing purposes. End of story.

Customer service
At powerhouse we are always striving to provide the best possible service to our customers. If you have any queries about your order or about our products, if you would like to comment on our website or if you have a complaint, please do not hesitate to contact us
By email: custserv@powerhousesport.com

By phone: 028 9268 9890

By post: Powerhouse Sport, The Barns, 18 Aughnatrisk Road, Hillsborough BT26 6JJ

In the case of a complaint we will try to reply quickly informing you of our intended action.

Security
The powerhouse sport online store use the very latest encryption technology (SSL) to ensure that your transactions with us our private and protected as they travel across the internet. When you proceed to make your purchase, your browser makes a connection to the secure section of our website. Your browser will show a padlock in the bottom right hand corner to indicate that it has made secure connection and depending on your browser a window may pop-up to notify you that you are entering this safe area.