Customer Service

Shipping & Delivery

Orders placed before 2pm will usually be despatched the same day and sent by Royal Mail or courier. You can choose from the following delivery options:


Signed first class post - cost from £6.00 per order. Delivery time 2-5 days

Priority next day by 1pm - cost £10.00 per order. Orders placed before 2pm will be delivered next day; Orders placed after 2pm will be delivered in 2 days. You will receive a tracking code by email and the parcel will need to be signed for.

Priority next day by 9am - cost £20.00 per order. Orders placed before 2pm will be delivered next day; Orders placed after 2pm will be delivered in 2 days. You will receive a tracking code by email, the parcel will need to be signed for.

Orders to Republic of Ireland - cost  from £8.00 per order. Delivery time 2-10 days

Orders to Europe are all sent with on International Tracked . Delivery time 5-10 days

Orders to Rest of the World are all sent on a Tracked delivery service - Delivery time 10-14 days.

Send with Club order  - this only applies to orders placed through the Team Store. As items are custom made for your order, delivery time s 6-8 weeks from the date the order window closes. (this may vary at different times of the year).

Privacy & Security will not pass on your personal, credit or debit card details to any third party.

Returns & Replacements

You may return any non-custom order sold by within one month of receipt from the date of despatch for a full refund. For more information refer to the returns note enclosed with your order.  

No returns are possible for any item ordered through the Team Store which has been customised, this covers a club logo, any personalisation, basically any item which has been custom made just for your order in club colours for instance.


All orders are subject to acceptance and product availability. If we do not have enough stock to delivery the goods you have ordered  we will email and let you know and give you an opportunity to change your order or cancel.

You must be 18 years old or older to use our site. If you are under 18, you may only use this site with the agreement of, and under the supervision of, a parent or guardian. If you do not qualify, please do not use this site.

When you place an order for an item of club clothing in specific club colours, through our Team Store facility you are placing an order for a bespoke garment which is made specially for you. After the Order Window has closed it is not possible to cancel your order, or make any changes. All items of club clothing are made to order and it is also not possible to return them to us for exchange or refund.  

Payment, Pricing & Promotions

Prices quoted are in GB pounds sterling and inclusive of UK standard VAT which is currently 20%. We accept most major credit and debit cards. (the only exception is orders placed by customers in Europe, where you will be charged Vat at your country's rate)

All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.


Updating Account Information

If you have chosen to register with our site, you must choose a username and password. You are responsible for all actions taken under that username and password. You must make every effort to keep your password safe and not disclose it to anyone. If you think anyone else might know it, you must change it. If there are any changes to the details supplied by you, it is your responsibility to inform powerhouse sport as soon as possible.